§ 01The brief
The caller showed the bank's real number on caller ID and knew her recent transactions. She was told a staff member was stealing from her account and that she had to move her money, including a new home equity loan, out of reach.
§ 02What I did
- 1.
Called her bank's real fraud line with her and requested recalls on both wires.
- 2.
Sent the receiving banks a written fraud notice with the call log and the spoofed caller ID details.
- 3.
Filed the CCS report and helped her ask the lender to pause repayments while the case was reviewed.
§ 03The outcome
The receiving banks returned $403,000, which went straight back against the loan. The rest had been withdrawn.